Refund policy

Refund & Replacement Policy

Returns are not accepted for trombone grips.

Due to the low cost of manufacturing and the disproportionate cost of return shipping, physical returns are not feasible.

Replacement Policy

We will provide a replacement grip in the following circumstances:

• The product arrives with a manufacturing defect

• The product breaks during normal use

Refund Policy

Refunds are issued only in cases where the grip does not fit the customer’s instrument.

Our grips have been tested only on the specific instruments listed in the product description. Compatibility with instruments not listed cannot be guaranteed.

Refund requests for fit-related issues must be submitted within 14 days of delivery.

Shipping Address Responsibility

Customers are responsible for providing a complete and accurate shipping address at checkout.

• We are not responsible for delivery issues, delays, or lost shipments caused by incorrect or incomplete address information provided by the customer

• Orders affected by address errors are not eligible for refunds or replacements

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